Privacy Policy

Privacy Policy

Last Updated: 16 March 2026

DesiGreen SG Pte Ltd ("DesiGreen", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.

1. Personal Data We Collect

We may collect the following categories of personal data:

• Identity Information: Name and related identification details.
• Contact Information: Email address, phone number, billing address, and delivery address.
• Order Information: Products purchased, order history, delivery instructions, and gifting information.
• Payment Information: Payment status and transaction reference numbers. We do not store full credit or debit card details.
• Technical Information: IP address, browser type, device information, operating system, and cookies.
• Communication Information: Customer enquiries, feedback, support requests, and communications via email, WhatsApp, or our website.

2. How We Collect Personal Data

We may collect personal data when you:

• Place an order through our website.
• Create an account on our platform (where applicable).
• Contact us for enquiries, support, or feedback.
• Subscribe to newsletters, promotional offers, or marketing communications.
• Participate in promotions, gifting programs, surveys, or group purchases.

3. Purpose of Collection and Use

We collect, use, and process your personal data for purposes including:

• Processing and fulfilling orders for fresh fruits and mangoes.
• Managing payments, invoices, refunds, and transaction records.
• Providing delivery updates and order-related communications.
• Responding to customer enquiries and support requests.
• Improving our website, products, services, and customer experience.
• Sending promotional and marketing communications where consent has been provided.
• Conducting internal analysis, reporting, and business operations.
• Complying with applicable legal and regulatory obligations.

4. Disclosure of Personal Data

We may disclose your personal data to the following parties where necessary:

• Delivery and logistics partners for order fulfillment.
• Payment service providers for secure payment processing.
• Technology, hosting, and website service providers.
• Professional advisors, auditors, or consultants where required.
• Government agencies, regulators, or law enforcement authorities when required by law.

All third parties receiving personal data are required to maintain appropriate confidentiality and security measures.

5. Protection of Personal Data

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, disclosure, modification, misuse, or loss.

These measures include:

• Secure servers and encrypted data transmission.
• Restricted access to personal information.
• Regular monitoring and review of security practices.
• Use of reputable technology and service providers.

6. Retention of Personal Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When personal data is no longer required, it will be securely deleted, destroyed, or anonymized.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality and performance.
• Analyze website traffic and user behavior.
• Enhance your browsing experience.
• Remember user preferences and settings.

You may disable cookies through your browser settings; however, certain website features may not function properly as a result.

8. Access and Correction of Personal Data

Under applicable laws, you may request access to, or correction of, personal data that we hold about you. Requests should be submitted using the contact details provided below. Where permitted by law, a reasonable administrative fee may apply.

9. Withdrawal of Consent

You may withdraw your consent for the collection, use, or disclosure of your personal data at any time by contacting us in writing. Please note that withdrawal of consent may affect our ability to provide certain products, services, or support.

10. Contact Information

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal data, please contact:

Data Protection Officer
DesiGreen SG Pte Ltd
Email: desigreensg@gmail.com

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page together with the revised effective date.